REFUND / CANCELLATION POLICY

REFUND / CANCELLATION POLICY

We DO NOT accept refunds or cancellations for our Wagashi Workshop. However, we understand that unforeseen circumstances can arise and we are happy to accommodate one reschedule request subject to the conditions below.

Cancel slot and claim a full refund

– Cancel a slot within 2 hours of purchase for a workshop.

– Yù Wagashi cancels your workshop slot altogether.

– Yù Wagashi reschedules a workshop that will be conducted at least 3 hours before / after your original workshop slot.

– You make a duplicate booking on the same workshop with the same guests, and on the same slot.

Cancel slot and request one time free reschedule 

– Cancel a weekday / weekend class for at least 14 days in advance

– You are tested and proven positive for COVID-19.

– You are sick and proven with Medical Certificate

Cancel a weekday class for at least 7 days in advance

one time free rescheduling

Cancel a weekend class for at least 7 days in advance

one time reschedule with additional 25% charges

Cancel a weekday class for less than 7 days in advance

one time reschedule with additional 25% charges

Cancel a weekend class for less than 7 days in advance

one time reschedule with additional 50% charges

Absence without notice or late for more than 1 hour

forfeited

Unable to attend for the second time

forfeited  

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